Question 1

How does EcoSpins work?

Accepted Answer

Customers book a pickup, choose a service type, and leave their laundry at the doorstep. Items are professionally cleaned and returned neatly packed within the stated turnaround time.

Question 2

What areas do you serve?

Accepted Answer

EcoSpins serves all of Singapore, including Sentosa. Remote offshore islands such as Pulau Ubin and St John’s Island are not covered.

Question 3

What is your turnaround time?

Accepted Answer

Standard turnaround is 4–5 days. Delicate or specialty items may take longer. Next-day express service is available for selected items.

Question 4

Is there a minimum order?

Accepted Answer

Yes. A minimum order applies to keep delivery routes efficient. Minimum requirements are displayed clearly during booking.

Question 5

Do I need to be home for pickup or delivery?

Accepted Answer

No. Customers may leave laundry in a designated spot for a fully contactless pickup and delivery experience.

Question 6

What happens if I miss my pickup slot?

Accepted Answer

Customers can contact EcoSpins to reschedule the pickup. The first missed slot has no penalty, and rescheduling is subject to availability.

Question 7

How should I prepare my laundry?

Accepted Answer

Customers should empty all pockets, separate delicate items, and inform EcoSpins of special stains or fabric concerns.

Question 8

What makes EcoSpins environmentally friendly?

Accepted Answer

EcoSpins optimises delivery routes, uses low-impact detergents, reduces single-use plastics, and operates water- and energy-efficient cleaning systems.

Question 9

How does dry cleaning differ from washing with water?

Accepted Answer

Dry cleaning uses specialised organic solvents instead of water, making it suitable for fabrics that may be damaged by traditional washing.

Question 10

Are your detergents safe for sensitive skin?

Accepted Answer

Yes. EcoSpins uses non-toxic, skin-friendly detergents that are effective yet gentle.

Question 11

How do you ensure hygiene?

Accepted Answer

Laundry from different households is processed separately. Machines are routinely sanitised, and garments are packed to prevent contamination.

Question 12

Can you collect hangers?

Accepted Answer

EcoSpins collects and reuses hangers from previous EcoSpins orders. Hangers from other cleaning companies cannot be accepted.

Question 13

Can you handle delicate materials?

Accepted Answer

Yes. Delicate materials such as silk, wool, lace, and beaded garments receive specialised handling and care.

Question 14

Can you remove every stain?

Accepted Answer

All stains are treated professionally, but complete removal cannot be guaranteed as results depend on fabric type and stain age.

Question 15

Do I need to sort my laundry before pickup?

Accepted Answer

Sorting is not required. Customers may inform EcoSpins of delicate items or special stains for additional care.

Question 16

Can you handle large or bulky items?

Accepted Answer

Yes. Large or bulky items can be handled, subject to service availability.

Question 17

Can you handle specialty fabrics like leather or suede?

Accepted Answer

Specialty fabrics such as leather or suede can be handled, depending on material condition and service availability.

Question 18

How do you ensure color safety?

Accepted Answer

Items are sorted by color and processed using fabric-safe methods to prevent color bleeding or fading.

Question 19

Can you store my clothes if I won’t be wearing them for a while?

Accepted Answer

EcoSpins offers short-term garment storage in a clean, climate-controlled environment until customers request delivery.

Frequently Asked Questions